The shipping company lost 8,800 yuan to the garment industry and commerce department to order compensation

A consignment supplier was entrusted with delivering a garment valued at 8,800 yuan that had just been purchased by Zhou Xiaolan, an individual business owner from Fuzhou City, Jiangxi Province. However, the goods were lost during transit by the shipping company. The company only offered to compensate 10 times the shipping fee, which amounted to 1,050 yuan. On December 8th, the local industry and commerce department ruled that the standard contract clause used by the consignment company was invalid, citing it as potentially an unfair "superiority clause." On the 2nd of the same month, Zhou Xiaolan filed a formal complaint with the Shukou Industrial and Commercial Administration Department. She explained that she had bought the garment from Li Daolin, who operated a stall at Zone B, Center Mall on Hanzheng Street, and had arranged for the delivery to Fuzhou. Unfortunately, the package was lost during transportation. According to the information, the shipment was handled by "Clear Logistics Express," with a shipping fee of 105 yuan. The company's representative admitted that the goods were indeed lost but pointed out that the sender had not opted for an insured service. As a result, the company could not determine the actual value of the goods and only offered compensation based on the standard consignment policy, which capped the maximum payout at 1,050 yuan. Li Daolin, the seller, stated that the shipping company had failed to clearly explain the terms of the standard contract at the time of delivery. The industrial and commercial authorities agreed, stating that the contract clause was likely an unfair term, violating consumer protection principles. After several rounds of negotiation, the shipping company finally agreed to pay 4,000 yuan in compensation for the loss. In addition, Li Daolin also offered Zhou Xiaolan an extra 1,400 yuan as additional compensation, bringing the total settlement to 5,400 yuan. This resolution highlighted the importance of clear communication and fair terms in consignment agreements. The incident has sparked discussions about the need for stronger consumer protections and clearer regulations in the logistics industry. Many consumers are now more cautious when choosing shipping services and are increasingly aware of their rights when disputes arise.